Employee Assistance Programme (EAP)

Whatever your concern, SAP’s Employee Assistance Programme (EAP) is here to help, whether you want to talk to someone about a particular problem or use the new app to look after your wellbeing day-by-day. It is a free, confidential service available 24 hours a day every day of the year provided by Health Assured.

Manage your wellbeing through the Wisdom app

You can download the app to get:

• Support videos and webinars
• Wellbeing trackers
• Four-week plans to help with things like losing weight or quitting smoking
• Mini health checks
• Breathing techniques

There’s also a live chat function and the Peace of Mind podcast, which talks about all things wellbeing and mental health, sharing experiences, insights, and practical strategies for feeling your best.

Get Wisdom! Downloading and registering for Wisdom is really easy. To log in and create your own account, just click here and follow the simple instructions. You can find the organisation code here.

The EAP service can also be contacted, completely confidentially, on 0800 028 0199, any time of the day or year. It’s there for you, your partner, and your children (aged 16 – 24 and in full-time education).

Use the website or phoneline if you need any of the following:

• Counselling – over the phone, face-to-face or online
• Legal help – on issues from consumer rights to family law
• Financial and debt guidance – don’t let your problems build up
• Health and wellbeing advice – from our specialist nurses
• Child and eldercare support – find out what help is available if you have caring responsibilities

Disclaimer:

As of April 1st, 2025, Global Lyra EAP will be our new EAP provider. For more information, please view our EAP leaflet.

Ahead of April 1st, you can still call the current EAP provider, Health Assured (even on March 31st), and continue to have full access to support from our current provider, Health Assured. You can find the current contact details at the bottom of this page.